Cloud Software Group, Jaspersoft Product Division | 2022-2025

Lead UX Designer

TIBCO and Citrix merged to form Cloud Software Group. Led UI modernization focusing on component libraries, interface improvements, accessibility, and core workflows for Jaspersoft web applications.

• Developed a custom Material UI library in partnership with the engineering team, replacing legacy components and delivering expanded functionality
• Redesigned the core data visualization creation experience in collaboration with the product team, reducing user frustration and improving overall usability
• Modernized the JasperReports Server interface primarily through CSS enhancements, reducing the risk of losing sales due to complaints about an outdated UI

TIBCO, Jaspersoft Product Division | 2014-2022

Lead UX Designer

After Jaspersoft was acquired by TIBCO, I headed up a small team of designers. Led design strategy and execution for the JasperReports Server web application.

• Built a shared component library for all web-based applications, ensuring design consistency and accelerating development
• Improved the maintainability and scalability of our codebase by partnering with engineers to refactor the CSS architecture
• Identified and implemented accessibility improvements to meet WCAG AA compliance requirements, expanding our potential customer base
• Conducted customer interviews to uncover critical needs and pain points, directly influencing the product roadmap and driving planned improvements

Jaspersoft | 2011-2014

UX Designer

Joined the product team at this business intelligence software company as the sole UX designer for the JasperReports Server web application.

• Established product and feature requirements with internal stakeholders to improve accuracy and scope of project planning
• Built interfaces with HTML and CSS, streamlining development by allowing engineers to focus exclusively on application functionality
• Created detailed UI specifications that outlined build requirements and testing criteria, improving clarity for both engineering and QA
• Tracked and resolved UI bugs, reducing the burden on engineers and helping QA speed up bug resolution

Self-Employed | 2009-2011

Freelance Web Designer

Designed, built, and maintained websites for authors, filmmakers, athletes, and small businesses.

National Council on Crime and Delinquency | 2002-2009

UI Designer

Worked with engineers to design and build web-based applications for child protective services case management as well as youth and adult offender supervision.

• Led the design vision for a suite of applications, ensuring brand and user experience consistency across the product line
• Built application interfaces with HTML and CSS, freeing up engineers to focus on JavaScript implementation
• Developed the entire user training process—writing and designing the materials, then leading onsite sessions that helped users become competent and confident in using the application
• Increased the design team's capacity and output by managing and mentoring other designers